Members
Payment, delivery and protection
The way to pay depends on the sale: a sale between members or a house's sale. The payment page always shows the ways open for the sale.
Pay within 48 hours
After the sale ends, the winner has 48 hours. Reminders go out with 24 hours, then 4 hours left. Then the lot is offered to the next bidder, who is told.
A sale between members
Today, you pay the seller on delivery, in cash. A cash-on-delivery payment cannot be disputed on Dlala: check the object before you pay.
A house's sale
You pay the house, on its own account: Dlala does not hold this money. Cash on delivery is not offered for these sales, which open with online payment.
When online payment opens
The seller will have 5 days to ship, with a tracking number. You will confirm receipt; with no problem reported, the payment is released to the seller 7 days after shipping. If there is a problem, you open a dispute from the order and the Dlala team reviews it.
Your contact details stay private
The buyer and the seller only see each other's usernames. The order conversation blocks phone numbers, emails and links. Dlala keeps the delivery details.
