Deleting your account
You can delete your Dlala account at any time. Here is what is erased, what the law requires us to keep, and how to do it.
From your account
Sign in, open your profile, then “Delete my account”, and type your username to confirm. For your security, a sign-in less than 10 minutes old is asked. The deletion is immediate.
If something is in progress
A lot on sale, a won lot not yet paid, a payment, a delivery, a dispute, a payout due to you or an auction house you own prevents immediate deletion: the other party depends on it. You can then record a request; it is carried out automatically once everything is settled, and you can withdraw it until then.
What is erased
Your username, email, phone, address, photo and description, password and Google, Facebook or Apple sign-in, payout details, identity document and its images, preferences, watchlist and notifications. Nobody can sign in to the account again, and all your sessions end.
What the law requires us to keep
The records of your transactions (bids, sales, payments, payouts, invoices, disputes and the messages about them) are kept without your details for as long as accounting and commercial rules require, then deleted. They are no longer linked to your name.
If you can no longer sign in
Write to support@maisondlala.com from your account's email address and ask for the deletion. We check that the request comes from you, then delete the account in the same way and confirm it by email.